Refund & Returns Policy
Dunfield HouseBooking Contracts & Payments
Contract 1 – To secure your booking, a completed booking form and deposit must be received. Booking will be confirmed by return. Payment in full is required if your booking is made within 6 weeks of your visit.
Contract 2 – 6 weeks prior to your visit, your final payment is required based on anticipated numbers. 2 weeks prior to your visit, final group numbers, meal requirements, and special diets (if a fully catered service is required) need to be sent to Dunfield via email or post.
Contract 3 – An adjustment invoice must be settled within 30 days of your visit.
Late Payment – In the rare instance where an account is not settled by the due date, a surcharge of 2% on the outstanding balance will be made per month to cover administrative costs.
Cancellation of Booking
Cancellations MUST be made in writing. If your cancellation is within the following timeframes, the corresponding charges will apply:
- At any stage Deposit retained
- Within 26 weeks of visit 25% of full cost payable
- Within 16 weeks of visit 50% of full cost payable
- Within 12 weeks of visit 75% of full cost payable
- Within 6 weeks of visit 100% of full cost payable